FAQ

 

 

1. What appeals to you about the abstract form?

Since I was a little girl I've drawn designs. The story goes that when adults asked me what I was drawing, I'd say "just a besign".  I continue to see the world, both natural and man made, as a large abstract painting, full of color and line and feeling. 

2.  How do I appreciate an abstract painting?

My abstract paintings are not puzzles to be solved. Rather, I invite you to enter into a relationship with the piece as I have. Notice how the colors, shapes, movement and overall feeling affects you personally. And then as you experience it, the painting will become yours. I feel deeply alive and grateful when I paint.  My hope is that viewing and purchasing my work will give you these gifts as well.

3. Can I pick up an original painting at your studio?

Yes, I love meeting the people who buy my work. Once you have placed your order, we can arrange a time for you to pick it up.  Check the "In Studio pick up" box at checkout and call me to set up a time.

4. Can I preview how the painting would look on a wall in my house?

Yes, buying a painting is a high value purchase and I want you to be satisfied when you add my work to your home or office.  Email me at mandy@mandybankson.com with a photo and measurements of your wall. I will upload the painting you are interested in and you can preview it.

5. How secure is my payment information on Shopify?

Shopify is extremely secure. It is PCI compliant and SSL encrypted.

 6. What if it is damaged when it arrives? 

All artwork will be carefully packaged and wrapped. However, if you receive artwork that has been damaged in transit, please contact me immediately.

7. What is your return policy?

We all want to be happy and in love with our interior environment!  If you are unhappy with your purchase for any reason, I will  accept a return within 7 days. Contact me by email and request a refund. You are responsible for packaging and return shipping costs. Once it has been safely returned, we will refund your payment within 7 days.

8. I have ordered an original painting. How will it be shipped?

Paintings will be shipped using FedEx. Shipping methods follow accepted industry standards, which includes wrapping in protective, archival paper and multiple layers of padding in a sturdy cardboard box.  For extra large paintings, it will be necessary to package in wood crates.

*Commercial rates are cheaper than residential rates. If we ship to a business it is less expensive than to a residence. If that option is available to you, keep that in mind when you give the address in the check out cart.

9. How quickly will an original painting be shipped?

All work will be shipped within 3-5 days. 

10. I have ordered a print, mug, phone case or pillow. How quickly will it be shipped?

The estimated shipping delivery times is 3 - 5 business days and your order will be sent out on an average of 3 days of ordering.

If your order doesn't arrive, be sure to let me know! First check your shipping confirmation and check that you had entered the correct address. If the shipping address was correct, get in touch with us at mandy@mandybankson.com and give us your order number. If an item arrives damaged, then please get in touch with us within a week's time and send us a photo.

11. Can you tell me more about the quality of the Fine Art Prints, either on paper or canvas?  

I use a high end printing company which creates museum quality archival pigment prints on acid free cotton rag paper with a smooth matte surface or stretched canvas with UV spray, mirror wrapped, stretched and ready to hang. 

12. What is mirror wrapped canvas?

In mirror wrapped canvas, the picture continues over the front of the canvas and runs along the side edges. You do not lose any of the image this way. This makes it acceptable to hang without a frame and is also a more modern look.

13. If I have any other questions how do I contact you?

If you have any other questions, please email me at mandy@mandybankson.com and I will be happy to get back to you. Or call me at 707 799 2658 Pacific Time.